Knowledge Base
Tenant Protection
General Claims Knowledge Base
Recent Articles
Is Storage Shield the same company as the one that manages my unit?
Storage Shield is a third-party company that has partnered with the facility you store at to provide a tenant protection plan.Why do I have to file a police report, shouldn’t my storage facility have to file it?
It is important for the tenant to file the police report as the officer will get a direct statement as well as document all items missing. The facility does not know what you store and will not be able to give accurate information regarding your ...What will determine if my claim will get approved or denied?
Each claim has to be approached individually. There are several different types of claims and each have different requirements. Providing all necessary documents completed as requested will get you the best results.How long will the claim process take?
The claim process typically takes anywhere from 30 to 60 days depending on when we receive all necessary documents from the claimant. It is important to provide all necessary items in a timely manner to achieve a quick claim process. Our goal is to ...Where can I find my claim number?
In your first email, after you submit your claim, you will be provided with your Storage Shield Internal Claim Number. Once the claim has reached final review with our underwriters the claimant will be provided with a final claim number. The final ...
Popular Articles
How to upload items in WorkDrive.
Documents uploaded to WorkDrive will be visible to Storage Shield Claim Specialists. Once you submit a claim, you will be sent an email titled “Confirmation of Claim Submission” Within this email there will be a link to your WorkDrive folder. In ...Water damage that came from the ground up, is that covered?
The Storage Shield Protection Plan Coverage only covers water damage by water on the ground in certain situations. Example of possible situation would be the facility had a pipe burst in another part of the building and it leaked into your unit. Our ...Where can I get a copy of my Storage Shield Protection Plan Addendum?
The tenant is provided with this Addendum upon renting a storage unit and choosing to enroll in our Storage Shield Tenant Protection Plan. If a copy is needed, please reach out to the manager at the facility in which you store.What does proof of forced entry mean?
Proof of forced entry is very much how it sounds. To approve your claim there will need to be a form of evidence that proves your unit was entered by force. Examples of such are: cut lock, cut or broken latch/hasp, door ripped from rails, etc. If ...Existing Claims
Now That You Have Submitted Your Claim You should have received 2 emails: One from our Claims department and One from Zoho with your claims portal login information. Please give 10 to 15 minutes for email arrival. If you do not see the emails in your ...