General
Is Storage Shield the same company as the one that manages my unit?
Storage Shield is a third-party company that has partnered with the facility you store at to provide a tenant protection plan.
Why do I have to file a police report, shouldn’t my storage facility have to file it?
It is important for the tenant to file the police report as the officer will get a direct statement as well as document all items missing. The facility does not know what you store and will not be able to give accurate information regarding your ...
What will determine if my claim will get approved or denied?
Each claim has to be approached individually. There are several different types of claims and each have different requirements. Providing all necessary documents completed as requested will get you the best results.
How long will the claim process take?
The claim process typically takes anywhere from 30 to 60 days depending on when we receive all necessary documents from the claimant. It is important to provide all necessary items in a timely manner to achieve a quick claim process. Our goal is to ...
Where can I find my claim number?
In your first email, after you submit your claim, you will be provided with your Storage Shield Internal Claim Number. Once the claim has reached final review with our underwriters the claimant will be provided with a final claim number. The final ...
Is there anything I should do immediately, after filing a claim?
There are some things you can do immediately. The primary thing to do immediately is take pictures of the damage and source of damage (see What pictures should I take?). If you are filing for a theft claim, you will need to file a police report as ...
What do I do if I have 2 unit that require a claim?
If multiple units are requiring a claim, a separate claim will need to be submitted for each unit number. Please be sure to notate the type of claim associated with each unit (i.e. water leakage, theft, etc.).
What is the maximum amount for a rodent claim?
The maximum amount paid for a rodent claim is $500. This is the same for all the policy coverages no matter the policy maximum.
What do I do if I have 1 unit with 2 types of claims?
If you are needing to file multiple claims for the same unit, you must submit an individual claim for each occurrence. For example - if you notice you have a water leak as well as rodent damage, you will need to submit a claim for water leakage and a ...
How do I know my policy maximum?
Your policy maximum can be found on your tenant protection plan addendum or you can ask the manager at your facility to provide that information to you. Also see Where can I get a copy of my Storage Shield Protection Plan Addendum?
I'm trying to submit my claim and it is not going through.
When submitting a claim please verify all required fields are filled out. If all fields are filled out and you are not able to submit, please check your internet connection or that you are in an area where you have service.
I can't upload to WorkDrive. Can I send my documents another way?
Yes! You can email your documents to claims@storsuite.com.
I already submitted my claim and cannot find my portal information
Please see our page for Existing Claims. If it does not provide you with the answer you are looking for, please use the contact information on that page to reach our claims department, as they should be able to help.
What is the difference between a Police Report Number and Full Police Report?
When you believe a theft has occurred, contact the local police department through their non emergency number and request to file a police report. Once an officer arrives, they will take your statement and provide you with a card with a police report ...
What pictures should I take?
It is always recommended that you take photos concerning your claim in a timely manner and at the unit before removing items. Claims submitted with photos taken of damaged items outside the unit have a higher likelihood of being denied. Below are ...
Existing Claims
Now That You Have Submitted Your Claim You should have received 2 emails: One from our Claims department and One from Zoho with your claims portal login information. Please give 10 to 15 minutes for email arrival. If you do not see the emails in your ...
What does proof of forced entry mean?
Proof of forced entry is very much how it sounds. To approve your claim there will need to be a form of evidence that proves your unit was entered by force. Examples of such are: cut lock, cut or broken latch/hasp, door ripped from rails, etc. If ...
Where can I get a copy of my Storage Shield Protection Plan Addendum?
The tenant is provided with this Addendum upon renting a storage unit and choosing to enroll in our Storage Shield Tenant Protection Plan. If a copy is needed, please reach out to the manager at the facility in which you store.
Water damage that came from the ground up, is that covered?
The Storage Shield Protection Plan Coverage only covers water damage by water on the ground in certain situations. Example of possible situation would be the facility had a pipe burst in another part of the building and it leaked into your unit. Our ...
How to upload items in WorkDrive.
Documents uploaded to WorkDrive will be visible to Storage Shield Claim Specialists. Once you submit a claim, you will be sent an email titled “Confirmation of Claim Submission” Within this email there will be a link to your WorkDrive folder. In ...